Returns & Exchanges

At Birdfy, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return and exchange policy on all unworn items. If your new fashion find isn't a perfect fit, we are here to help you find your style or provide a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unwashed condition.

3

Attach Shipping Label

Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing